Equipping Service Desk Agents to be Heroes

Read time: 3 minutes.  Being a Service Desk Agent is Not Easy Do you remember when you called into a service desk and based on the extension or number you knew exactly who you were talking to? You knew what applications they had and the hardware in front of them? Well, you might not. This […]

The Power of the Anomaly


Read time: 4 minutes. When sifting through tons of data, finding the parts that don’t fit a pattern is valuable. The emotion-centered brain wants to see fields of green lights, but businesses thrive and survive from finding the yellows and reds. Value-based data analysis is Where’s Waldo? The faster you spot your striped anomaly, the […]

How to “Get a Handle” on Your Digital Transformation Toolbox (Part 2)

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The Four Things You’ll Need in Your Innovation Lab Your Digital Transformation Toolbox In our opening to this Digital Transformation series, we talked about the rise of Innovation Labs and the 4 Inhibitors to Innovation. One of these inhibitors was to keep things open – use open source during the proof phases of an idea. […]

Final Reminder: Adobe Flash EOL

Support Update For AppBoard and enPortal Customers New Update January 4, 2021 In case you missed it, ZDNet added further details about Adobe’s approach to how Flash will stop working 1/12/2021. The article is here. “The update follows through with changes Adobe announced earlier this year in June. At the time, Adobe said it planned […]

edgeCore™ 4th Quarter Product Update

It has been a productive year for edgeTI. We have added major features to expand the uses for edgeCore. As we close 2020, we are eager to share the last quarter’s edgeCore product update with you. Let’s jump in, shall we? edgeCore Product Update Custom Visualizations Developers are now able to design, build, and then […]

Get a Handle on Your Digital Toolbox

edgeTI digital toolbox

Avoiding the 4 Inhibitors to Instantaneous Innovation (Part 1) Novel virus COVID-19 forced many to transform digitally at a record pace. Yet study after study indicates that many organizations still struggle to get ideas to production to realize their projected value as new growth and more efficient processes and improve customer expectations of speed, transparency, […]

Indiana 5G Zone and edgeTI team to rapidly advance 5G Innovation

Indiana 5G Zone and edgeTI are excited to announce a groundbreaking partnership to rapidly enable practical 5G research that leads to deployed solutions that offer tangible value for businesses and communities alike. The Indiana 5G Zone will leverage edgeTIs’ digital transformation solution, edgeCore™, to help its members in government, industry, and academia reduce the time to […]

Blending Data for a Unified View That Works

Managed Service Providers (MSPs) have an incredible responsibility. They must monitor network health for their customers 24 hours a day, quickly identifying the source of any issues and remedying problems before they have major impacts on the customer’s business. Blending network data allows network engineers to achieve a unified view of network data, servers, database, […]

Revisiting Performance Management – What’s Changed?

Nearly one year ago, Gartner updated and revised an earlier paper on performance management. Sanjit Ganguli of Gartner at the time updated and defined a five-layer model for performance management within the IT and applications sphere. So what have we learned? What has changed in the space of a year? Enterprise Context Bridges Technical and […]

External Caching for edgeCore™

4.2.2 Release Extends edgeCore External Caching – Did you know that the memory footprint of your edgeCore instance can be reduced? Did you hear that your servers can be smaller and less costly? In the edgeCore 4.2.2 release, we extended the newly introduced functionality related to the data management of the internal memory. Customers now […]