Solution Brief

Empower Your Remote Workforce with a
Single Point of Control

Secure Integration to all Processes, Systems, Channels, and Knowledge Bases – empowering the remote workforce to efficiently, effectively, and accurately handle the new normal.

Edge is the leader in instrumenting operations to visualize work clearly, take action decisively, and drive results intelligently. Edge exists to strengthen organizational performance and agility via a secure, multi-tenant architecture for accelerated digital transformation.

Empowering the World’s Most Sophisticated Environments

•  22 Fortune 500 Companies

•  Worlds Largest Consulting Company

•  World’s Largest Financial Services Company

•  5 of the Top Global CSP

•  4 of the Top Global MSP

•  Governments and Military Worldwide

A highly-secure, intelligent platform servicing multiple capabilities across clients, processes, industry, and channels with machine led and agent assisted resolutions

The Edge Advantage

The Edge platform installs on-premise or in-your-cloud and is based on a Kubernetes native micro-service architecture with robust APIs, making it highly extensible, portable, and scalable. It features dozens of out-of-the-box, low-code integrations for industry-leading software and SaaS services, as well as multiple data, extract, and transform methods inside a powerful SDK.

With drag and drop configuration and agile orchestration, as well as add-on modules for management and business operations, Edge is used in financial, healthcare, technology, managed services, and government organizations – providing real-time access to data in a transparent, measurable, executable, and explainable way. It does all of this across multiple systems, you have today to accelerate your company’s digital transformation – with no requirement for any persistent data store.

Challenges

•  Remote workers do not have direct, secure access to existing tools, applications, or systems they need to complete day-to-day tasks.

•  VPN access is slow, impacting performance.

•  Customers expect the same, quality level of service

Real-World Use Case

This customer had thousands of service desk agents working in highly-secure, on-premise environments. When COVID-19 hit, these agents were sent home. This customer needed a solution that would create real, transformational change – that would allow their agents to provide the same level of service clients expected

Solution

A single, secure browser window for agents of all clients – allowing them to easily navigate and perform day-to-day tasks. Agents can view and navigate multiple applications – including client facing applications like SAP via Citrix VDI. With this, repetitive tasks such as invoice processing can also be fully automated through RPA – all within the same, secure browser window.

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