Visit us at the Smart Cities Connect Conference & Expo
October 18 – 20, 2021 | Booth 317
How edgeCore Delivers Resilient Services at Scale to All Citizens
Reduced time to investigate and manage incidents
Improved service availability
Increased hotline capacity by additional 7,757 calls.
We were monitoring the bits and pieces of our core services, but we didn’t have the end-to-end visibility for service modeling and tracking SLA performance. This meant more calls, higher MTTR(Mean Time to Repair), and extended outage durations.
Network Monitoring Manager
Large US City
Creating a Smarter City Takes a Foundation, a Business Case and a Single Point of Control.
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Drive Results, Intelligently.
Accelerate your Digital Transformation with accurate, real-time, decision-ready data for faster, smarter actions.
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Visualize Work Clearly in Field Operations
“Edge has become the front end of our customer tools that always had great data, but lacked a front end that was user friendly (to our field agents).”
Drive Results Intelligently in the Boardroom
“Edge has allowed us to aggregate data (business performance and status) from so many point solutions that previously could not be visualized together efficiently.”
Take Action Objectively in IT Operations
“I like Edge because it is vendor independent. It doesn’t matter what the source is, you can provide relevant and actionable data (application, cloud, network and device) to a specific user, reducing mean time to identify (MTTI) and mean time to repair (MTTR).”
Drive Results Intelligently in Business Operations
“We see so many options for expanding (use); our business customer group has asked for this (level of) service performance visibility into customers that cross multiple markets for years.”