Increase Profitability, Customer Satisfaction, SLA Attainment and Customer Retention
Increase Agent Productivity 4X with edgeCore™
Traditional solutions like Robot Process Automation (RPA) require the installation of bots or agents installed in the client environment to automate. Unfortunately, for security reasons, most clients are reticent to allow that.
Whether accessed via the web, or through a Virtual Desktop Interface (VDI), edgeCore accesses, correlates, and transforms information from multiple systems in real-time to deliver significant ROI without any client–side software:
26%
Increase in
Customer Satisfaction
84%
Reduction in
Task Processing Time
58%
Reduction in
Repetitive Actions
Automation Across Internal and Client Applications
With edgeCore, agents bring data from multiple sources together, whether BI or VDI platforms, into a single pane of glass. edgeCore also facilitates automation out of the box.
edgeCore™ Delivers:
- Data-as-a-Product
- Comprehensive Single Sign–On
- Secure Data Integration
- AI/ML Orchestration
- Advanced Automation
- Secure Application Proxying
- No Costly System Migrations
edgeCore Solves BPOs Toughest Automation Challenges
BPOs need to leverage automation to drive productivity improvement, enhance customer satisfaction, drive revenue as well as profitability. RPA solutions only go so far.
edgeCore can take you to the next level:
Compliance
No software or application needs to be installed within the client environment.
Security
No data replication, transfer, or storage outside the client environment.
Productivity
Automation in the background. Agents don’t have to watch bots perform tasks.
edgeCore is the only solution I’ve seen that allows automation between internal and customer systems, even when VDI solutions are in play, improving accuracy, productivity and bring value to customers.
Kumar Viswanathan
Former Managing Director, Accenture
