edgeCore™
Advanced Automation Capabilities
The proven technology in use provides real-time situational awareness in some of the most secure organizations in the world.
Delivered
Value
- Edge cut the time it took to access revenue impacting information and more importantly was able to determine gaps in operations requiring key decisions to help avoid revenue loss in the future
- Edge does not require the need for a persistent data store, cutting costs on expensive BI tool licensing by 40%
- Edge created a vendor agnostic view of information across all disparate HR, Financial, and IT systems allowing them to save or reallocate millions of $ across hundreds of active contracts
- Our advantage is getting to value and creating positive impacts on leading organizations - very quickly
Average Handling Time
- Agents can process a single ticket in less than 10 seconds
- Agents can process tickets in multiple different applications with one click.
Allocation
- Additional resources can be allocated to handle more clients, allowing business to scale at rapid pace, under budget.
- Agents can process tickets in multiple different applications with one click.
Reduction
- On boarding and agent training is reduced because they are trained in a single tool, with little to no change in look and feel.
- Compute resource costs are reduced because all automation is done at the web level Edge requires no heavy desktop clients.
Challenges
- To make impactful decisions a Company's leadership relies on information from numerous reports across all lines of business from financial, to operational performance, to inventory, to manufactory, to social, to HR, etc where silos of information and delays in receiving needed reports can slow key efforts due to lack of visibility/transparency in real time.
- Edge provides a unique integration platform tackling challenges in presenting real-time information across silos enabling the business to be proactive today, not reactive tomorrow.
Learn More about the edgeCore Benefits & Opportunities
How Edge Works
Scalable
Horizontally and Vertically throughout the organization to pull in business impacting siloed data
Time to Value
Enabling teams to build dashboards in days/weeks
Real-time Reporting
Pulling in data from systems in real-time bypassing the need for static reports across multiple business units
Web Adapters
Unique intelligent web adapters avoid screen scraping and reduce steps
COVID-19 Safety Protocols with
Real-time Cross-platform Dashboards
edgeCore™ in Action
In just days, customers are able to deliver a real-time dashboard that gives leadership access to the information they need to observe, make a decision, and take action from a single spot – instantly.
FAQs
How do I customize this to support my branding?
Architected for multi-tenancy from the beginning, you can add logo, change colors schemes, use custom icons, add other smart-tips to decorate journeys with augmented intelligence — even use custom style sheets.
What about securing customer information?
When creating visualization data elements can be dropped, marked out. The automation in the server is able to see it and act on it, but the customer data never lands in the agent’s house.
Can I generate role-based dashboards?
Yes, views can be customized to deliver accurate information to viable parties depending on their roles and responsibilities
Can I integrate with financial systems such as Deltek Costpoint?
Yes, Edge provides out-of-the-box integrations via our propriety web adapter technology to visualize the information in context to other siloed systems in real-time.
Our Resources
Access edgeTI Use Cases, Solution Briefs, Success Stories, Blogs, Videos, Webinars on Demand and other resources to learn why edgeCore™ is the leading connected intelligence platform.