It’s Not A Single Pane Until It Includes Call Control The world of call center management leans heavily on data. From the managers’ perspectives, the interest is in metrics and KPIs. From the operators’ perspective, the data needs to revolve around the mission of serving the connected customer. I’m going to assume that you’ve chosen a great tool to visualize
Read time: 4 minutes. When sifting through tons of data, finding the parts that don’t fit a pattern is valuable. The emotion-centered brain wants to see fields of green lights, but businesses thrive and survive from finding the yellows and reds. Value-based data analysis is Where’s Waldo? The faster you spot your striped anomaly, the quicker you can react. Anomaly
edgeCore™ 4th Quarter Product Update
It has been a productive year for edgeTI. We have added major features to expand the uses for edgeCore. As we close 2020, we are eager to share the last quarter’s edgeCore product update with you. Let’s jump in, shall we? edgeCore Product Update Custom Visualizations Developers are now able to design, build, and then upload their custom visualizations to
5 key lessons I learned while chasing AI for 20 years
Confessions of a CTO I was inspired to share my experiences with automation and AI especially experiments with edgeTI edgeCore™ platform. edgeCore is used by large enterprises, service providers, and governments to understand their business and technical operations and then take action with speed and intelligence. While my story started some 20 years ago, the connection to the present proved
