Drive Better Service Management
Defined as IT Financial Management under ITIL for years, a new framework has emerged to enable IT leaders to track spend and business value together. More customers and organizations at large across industry are adopting TBM Council methodology. Creating visualizations of Business, Technology, and Financial Management perspectives is difficult without EdgeCore, given the multitude of tools. Whether you are looking to target waste or just provide transparent billing and consumption information back to your business consumers and financial officers, you need to see what our customers are accomplishing with EdgeCore.
Traditional information technology service management (ITSM) processes have not changed much in terms of terminology. Event, Incident, and Problem Management are commonly deployed. Service Request, Change and Release Management the same. What has changed are the workflows and injection of automation and assistive aids to help get things done more quickly and accurately the first time with less resource. Our most common use case, you should see how customers are bring automation and AI into common ITSM processes in visible explainable ways. Sarah White at CIO magazine provides a great modern restatement of ITSM that discusses the purpose of ITSM and the tools we most commonly integrate.
Beyond the task-based run operations of run operations of Common ITSM, there are process activities that are meant to be proactive in looking capacity, security, and performance. One of the key challenges to customers exercising proactively are the different formats and shapes that this data takes and how it is presented. Our customers across every industry can summarize the multiple sources into a cohesive view that directs action and communications up and down organizations. If you want to understand more about SLM, IT process maps provides a great resource with process diagrams and role assignments.
Last and certainly not least are the tracking and utilization of technology assets. Hardware and software asset data can be fused with use data to identify unused assets, oversubscribed software, and other conditions. The diverse methods that Edge can use to access data and systems enables better optimization of licenses. Hence, rightsizing and increasing the utility of each license. Combined with TBM above, these can be a powerful combination. EdgeCore has helped customers save millions in recurring spend which goes straight to the profit column or frees new funds for investment without any budget increase – Bootstrapping modernization efforts. Software can be a real challenge since it has left the data center and can exist in many license models and places – as such customers have been using multiple systems such as these listed in Gartner Peer Insights.
Automate and Augment More IT Operations
AIOps has become a popular term recently driving a whole new market of tools which are aggregating and cannibalizing Application Performance Management (APM), IT Infrastructure Management (ITIM), Network Performance Management & Diagnostics (NPMD), and in some cases Security Incident and Event Management technologies. Not meant to operate on their own AIOPS systems are using AI in a variety of forms of algorithms, neural networks, machine learning, topology management to surface and diagnose issues. Linked with ITSM systems, organizations can begin to automate. AIOps deployments need to create meaningful linkages and fluid movement between tools. Customers are using EdgeCore to provide rich layers of executive views, work panels, triage panels and direct secure access to raw tools and technology. If you have access to Gartner this article by Sangit Ganguli explains the need to create multiple layers, yet stops short on EdgeCore’s embedded capabilities to automate and take action from a Single Point of Control.
In this modern age, our first question might be “Is Job Scheduling a thing still?” If you have thousands of jobs that need to be optimized, you bet. Whether it is reporting, running back-ups, balancing daily books, assuring that specific jobs and workloads run cleanly and on time is important. If multiple mergers have taken place or you have massive requirements, you likely have different systems in play. EdgeCore provides a unified interface for customers to schedule work without having to give customers direct access to root systems, even better you can provide a consistent interface of only the things they need to schedule and check on status. At the same time, all operations can be summarized for service owners. BMC is one of many titles we have integrated and make better.
Likely the most volatile use case and market we encounter. In 2019, market share studies by Gartner named 41 discrete solutions for Delivery Automation and lumped 27.7% of the unnamed remaining in other. Between expanding native capabilities that come with each public cloud and private cloud technology provider as well as DevOps stacks of each Application Management Provider it is nearly impossible to create a cohesive view without EdgeCore. Customers are using EdgeCore to visualize major providers like VMware, IBM, and BMC yet we have connected many. For some customers, EdgeCore’s aggregation and automation orchestration capabilities are so compelling we are developing native continuous integration and continuous delivery (CICD) functions to spin-up private and public stacks that include EdgeCore. No shortage of viewpoints, yet Cloud Management Insider has a simple explanation.
Drive Better Performance In IT Transformation
Cyber is often an operation unto itself or it can be more tightly coupled in DevOps or even the newer Site Reliability Engineering (SRE). Whether you are standalone or integrated, the multiple functions and phases of the NIST CyberSecurity Framework of Identify, Protect, Detect, Respond and Recover or even broader Risk management efforts produce permutations of security technologies that look like your chances of winning the lottery. What is needed is the ability to represent the unique characteristics of your risk posture, security assets, and telemetry feeds on what is changing, especially as we gain more autonomous scaling and optimization of infrastructure. Customers and global concerns rely on EdgeCore to bring the multiple disciplines of security and security technology leaders in clear decisive ways.
Maintaining system currency, managing technical debt and rationalizing software for many remain as aspirational goals. When you are struggling to keep-up there is little time to clean-up. You know you have a flexible and useful platform when customers invent new ways to apply your technology to create solutions. This is the case for EdgeCore. The greatest barrier to migration and modernization is human change management – the unavoidable chaos of having multiple systems that look and act differently. Because EdgeCore can manipulate and recreate interactions with users it is possible to have a single view for multiple instances and variants of the same system or unify the operations of different software titles. John Low of NextGov defines the human side in his article. Some customers are using performance executive views behind the human change management to track progress of goals.
Solutions for Every Industry
Enterprises Businesses that rely on real-time information from complex infrastructures.
Media & Hospitality
Service Providers of all sizes and types that balance experiences, service levels, and profitability.
Business Process Services
Government and Defense groups responsible for specific charters and missions.