Call Center Automation: It’s Not A Single Pane Until It Includes Call Control

Read time: 4 minutes. The world of call center management leans heavily on data. From the managers’ perspectives, the interest is in metrics and KPIs. From the operators’ perspective, the data needs to revolve around the mission of serving the…


From Avoidable Fees to Decommissioned Servers, it’s Time to Clean Up Your Jobs

Job Scheduling Comic

Read time: 3 minutes. Spotify. YouTube TV. Business Insider. Acorns. ESPN+. Disney+. Xbox Live. Google Cloud storage. Amazon Prime. Strava. What else am I missing? There must be others…   Uh oh…Audible and HBO Max. When COVID-19 hit, these services…


Human-Assisted AI

Read time for Human-Assisted AI: 3 minutes. How to Build Assisted AI to Survive and Thrive with People In my last article, I discussed the importance of identifying anomalies. Identifying that something doesn’t fit within expectations of an organization is…


Equipping Service Desk Agents to be Heroes

Service Desk agent webinar

Read time: 3 minutes.  Being a Service Desk Agent is Not Easy Do you remember when you called into a service desk and based on the extension or number you knew exactly who you were talking to? You knew what…


The Power of the Anomaly

The Power of anomaly

Read time: 4 minutes. When sifting through tons of data, finding the parts that don’t fit a pattern is valuable. The emotion-centered brain wants to see fields of green lights, but businesses thrive and survive from finding the yellows and…


How to “Get a Handle” on Your Digital Transformation Toolbox (Part 2)

new organized digital transformation toolbox

Read time: 4 minutes. The Four Things You’ll Need in Your Innovation Lab Your Digital Transformation Toolbox In our opening to this Digital Transformation series, we talked about the rise of Innovation Labs and the 4 Inhibitors to Innovation. One…


Final Reminder: Adobe Flash EOL

Adobe flash

Support Update For AppBoard and enPortal Customers New Update January 4, 2021 In case you missed it, ZDNet added further details about Adobe’s approach to how Flash will stop working 1/12/2021. The article is here. “The update follows through with…


Get a Handle on Your Digital Toolbox

Digital Toolbox

Avoiding the 4 Inhibitors to Instantaneous Innovation (Part 1) Novel virus COVID-19 forced many to transform digitally at a record pace. Yet study after study indicates that many organizations still struggle to get ideas to production to realize their projected…


Indiana 5G Zone and Edge Technologies team to rapidly advance 5G Innovation

5G

Indiana 5G Zone and Edge Technologies are excited to announce a groundbreaking partnership to rapidly enable practical 5G research that leads to deployed solutions that offer tangible value for businesses and communities alike. The Indiana 5G Zone will leverage Edge Technologies’ digital transformation…


NEXT Venture Pitch selects Edge Technologies as Semi-Finalist

Edge selected as semifinalist for NEXT Conference

NEXT Venture Pitch is Next Week We were pleased to be selected by Next Venture Pitch alongside other firms to present to investors who are actively looking for companies in the Southeast that can use capital to accelerate their growth….