Blog by our CTO: Is it Safe to Fish in Your Data Lake?

Read time: 4 minutes. Is it Safe to Fish in Your Data Lake?  Why Context-on-Demand is Essential Introduction Globally corporations spent and are spending big on data lakes, racking up an estimated $7.9 billion in 2019 in costs. These numbers…


Call Center Automation: It’s Not A Single Pane Until It Includes Call Control

Read time: 4 minutes. The world of call center management leans heavily on data. From the managers’ perspectives, the interest is in metrics and KPIs. From the operators’ perspective, the data needs to revolve around the mission of serving the…


Human-Assisted AI

Read time for Human-Assisted AI: 3 minutes. How to Build Assisted AI to Survive and Thrive with People In my last article, I discussed the importance of identifying anomalies. Identifying that something doesn’t fit within expectations of an organization is…


The Power of the Anomaly

The Power of anomaly

Read time: 4 minutes. When sifting through tons of data, finding the parts that don’t fit a pattern is valuable. The emotion-centered brain wants to see fields of green lights, but businesses thrive and survive from finding the yellows and…


5 key lessons I learned while chasing AI for 20 years

AI CTO Lesson

Confessions of a CTO I was inspired to share my experiences with automation and AI especially experiments with Edge Technologies’ EdgeCore platform. EdgeCore is used by large enterprises, service providers, and governments to understand their business and technical operations and…