Call Center Automation: It’s Not A Single Pane Until It Includes Call Control

Read time: 4 minutes. The world of call center management leans heavily on data. From the managers’ perspectives, the interest is in metrics and KPIs. From the operators’ perspective, the data needs to revolve around the mission of serving the…


From Avoidable Fees to Decommissioned Servers, it’s Time to Clean Up Your Jobs

Job Scheduling Comic

Read time: 3 minutes. Spotify. YouTube TV. Business Insider. Acorns. ESPN+. Disney+. Xbox Live. Google Cloud storage. Amazon Prime. Strava. What else am I missing? There must be others…   Uh oh…Audible and HBO Max. When COVID-19 hit, these services…