Human-Assisted AI

Read time for Human-Assisted AI: 3 minutes. How to Build Assisted AI to Survive and Thrive with People In my last article, I discussed the importance of identifying anomalies. Identifying that something doesn’t fit within expectations of an organization is…


Equipping Service Desk Agents to be Heroes

Service Desk agent webinar

Read time: 3 minutes.  Being a Service Desk Agent is Not Easy Do you remember when you called into a service desk and based on the extension or number you knew exactly who you were talking to? You knew what…